FAQs

  • Can I make a reservation directly through a travel agent?

    Yes, of course if you would like to make a reservation directly with the tour operator or travel agent you will need to contact them directly. However, we are in good position to make the offer, make the booking and run the trip as we are a local tour operator.

  • What if the preferred hotel is not available?

    You will be notified via an e-mail (within 24 hours after placing your order) and we will do our best to suggest  or book an alternative similar hotel based on your preferences and our experience.

  • What is the latest time that I can make my reservation?

    We can only guarantee bookings made at least 3-working (not including Sun & Public holidays) before the departure date.

  • How far ahead can I book?

    You can book as far as 24 months in advance, but please ensure you remember you have made the reservation. We will charge USD$100 non-refundable deposit and require full payment 30 days before departure.

    You can expect to receive the invoice as a reminder well in advance of your trip.

  • How do I make a reservation for someone else?

    To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.

  • What happens to my tour booking if my flight is delayed?

    Please inform us and the hotel immediately as any changes or fee will depend on the hotel policy. We will also try our best to offer you similar ground services.

  • What if need to cancel or change my itinerary?

    For all bookings you will need to sign our terms and conditions on our reservation form that we will send you. This clearly states our cancellation policy. We insist that all our customers have adequate travel insurance that covers them for cancellation and curtailment.

    If you wish to change your itinerary after full payment has been made we will try our best to accommodate any changes but it depends on each individual supplier. We therefore take it case by case.

  • Can I find cheaper prices if I wait and book directly when in the country?

    In Vietnam & Indochina, there are a range of budget tour operators that compete with bargain bottom-dollar prices, so you can always find a better price for any of these tours. You pay for what you get.

    At journeymekong, however, we believe that it is important that you have a good experience and receive good care and high quality service. Accommodations we carefully select for your stay are at minimum impact to the environment. Your tour is escorted and guided by our tourguides enjoy their job and speak very good foreign language. Your holiday should also be served by vehicles of good standard, with meals arranged at restaurants of a high quality and hygiene.
     
    Please kindly bear in mind that Vietnam is a well-liked place for tourists and many hotels, flights etc get booked up months in advance, so to avoid disappointment and the chance of spending your holiday, we recommend booking as much in advance as possible, then you can sit back and relax.

  • Will you ever ask for more money than originally quoted?

    All our quotations are in USD so we will take a certain amount from your credit card/bank account on the day payment is due. Due to fluctuating exchange rates the amount taken from your bank account will change on a daily basis if you bank account is not in USD.

    For tours and hotels, once the services have been confirmed we will not ask for any more money unless there is an increase beyond our control.

    For flights, we will inform you of the fare at the time that you inquire about the booking, but the fare is not guaranteed until the time that the ticket is issued. We therefore suggest that you pay in advance so that we can issue the ticket and guarantee the cost of the flight.

  • What kind of transportation will you provide for us?

    Depending on your size of group tour we choose the suitable types of car or coach. For road journeys and inner-city touring, air-conditioned cars, mini-buses, or coasters are used. All of our vehicles are in very good conditions and all equipped with air conditioners. We make sure all of vehicles are clean, daily checked and monthly maintained so they are always safe on the roads.

  • What if the preferred hotel is not available?

    You will be notified via an e-mail (within 24 hours after placing your order) and we will do our best to suggest or book an alternative similar hotel based on your preferences and our experience.

  • What are the check in and check out times?

    The normal policy of hotels for check in time is after 14:00 hours and check out before 12:00. Early check-in or late check-out is available depending on the room's availability. An extra charge may be applied but we will always let you know if any surcharges for this.

  • There are no questions in this category
  • Do I need a visa to visit Vietnam, Cambodia and Laos?

    Cambodia visa:

    You can get a Cambodia visa stamp upon arrival without pre-arrangements. You only need to pay a USD$25 fee (this fee maybe differ depending on the nationality of passport holder) and 2 pictures for each traveler. You can then expect about 15 minutes for processing at the airport.

    Laos visa

    You can get a Laos visa stamp upon arrival without pre-arrangements.  You only need to pay a USD$25 fee (this fee maybe differ depending on the nationality of passport holder) and 2 pictures for each traveler.  You can then expect about 15 minutes for processing at the airport.

    Vietnam visa

    Unlike Cambodia or Laos, before entry into Vietnam, you must have a Vietnam visa stamp or a Vietnam visa on arrival pre-approved letter.  A tourist visa for Vietnam can be obtained from any Vietnam embassy or consulate office worldwide.  This visa is valid for 30 days and can be extended through our head office in Vietnam.

    Vietnam visa on arrival:  Journeymekong can arrange for your visa upon arrival to Vietnam by sending you the visa on arrival pre-approved letter.  With this letter you can get a Vietnam visa stamp upon arrival at Tan Son Nhat Airport, Ho Chi Minh City, Danang airport or Noi Bai international airport in Hanoi. This letter is a complimentary for our tour guests only.   Upon arrival at your airport, you can expect to fill out a simple form.   Kindly prepare two passport sized photos for each traveler and a USD$25 stamp fee per person.  Expect to wait about 15 minutes for processing.
    Kindly contact a Journeymekong advisor if you want us to arrange this visa on arrival pre-approved letter once your booking has been confirmed and provide us the following information:

    1) Full name on passport
    2) Passport number
    3) Date of birth
    4) Nationality
    5) Date of arrival
    6) Flight number and time
    7) Fax number or your email address.

    Special note:
    Please make sure that you have your passport, that your passport is still valid for six months and contains two white pages
    Upon receiving the pre-approved visa, we will send it to you right away. Kindly print it out and show it when needed.  Upon arrival at Vietnam's airport, expect to fill out a simple form.  Kindly prepare two photos, USD$25 for stamp fees per person and expect a 15 minutes wait time.

    Be advised that we process visa on arrival for our in house guests only.  Kindly do not contact us if you only desire visa service.

    Please make sure that you have your passport, that it is still valid for six months and contains two white pages. If you book services with Journeymekong, we offer you this complimentary visa approved letter.  Kindly contact our travel advisor if want this free visa service once your booking has been confirmed.

  • How do I reserve my tours with you?

    Just complete and send the reservation form making sure that you have given us your e-mail address and a valid credit card number.
    As soon as we receive your request we will contact your chosen hotel to confirm the reservation. It is our policy to reply to all requests within 24 hours.  
    Please read our Payments instructions before making payment.   

  • Do you have tours available on specific dates?

    Almost our tours are daily departure.To make a booking, you must submit a reservation form and provide your credits card details. Then we process the booking and reply to you within 24 hours.

  • I don\'t want to make a reservation online, what can I do?

    You can call our 24/7 call center hotline at +84 977 165 599 or landline at (84-4) 38259942.

  • What if I have special needs for the tour?

    If you have special requirements – for example, if you have a large group or young children, if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please don't hesitate to let us know, and we can work with you to ensure that all your needs will be met.

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